Frequently Asked Questions
Read our Policy & Agreements Down Below.
Pricing, Payments & Invoices
Pricing varies per package depending on the rooms you have to decorate. Our packages for Custom E Designs are calculated based on work per hour, per average-sized room, which we have determined for each space. Prices start from €375.00 for an average-sized room. Business Design 'Commercial Interior Decorating' planners for Businesses, Cafes & Restaurants are done on a Quote basis and can be a little different from our Home Plans. More elements are added into the plan, and we customise our DutchByDesign template to fit the needs of the business.
Payments are done via the Mollie Payment Platform. This is a very well-known and trusted payment platform that is the Netherlands owned. You can use this from anywhere in the world with your credit card or Paypal. To know more about Mollie in English, click here Mollie . Invoices are made automatically via our system and sent directly to the email address given. Full payment is first paid for us to commence work. Custom orders over 4000 euros can be made in 2 payments but paid in full, before delivery.
What services do you offer at DutchByDesign?
At DutchByDesign, we specialise in interior decorating, not to be confused with interior design. Our focus is on selecting furniture, decor with colours assistance, to create a cohesive and stylish look for your home or business. Our services do not include architectural design or structural changes to your home that is outside and inside.
E Designs for custom orders are as followed
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Basic Moodboard with your inspirational images
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Furniture Space Planning
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3D Image Renderings with our (E Design Full Service)
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360° Room View (E Design Full Service)
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Design Board (see the real furniture and decor all together)
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Furniture shopping list
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Soft Furnishings shopping list
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Decor Lighting Styles and shopping list
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Art Ideas with possible links
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Paint Palette with codes (We work with Benjamin Moore Paint, but you can use the codes to get the same colour in any brand)
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Window Treatment style & ideas
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Plant and Pot suggestions
Interior design, elements such as beams, doors, windows, fireplaces, stairs, Columns, arches, skylights, ceiling styles, baseboards, radiators balcony railings, and other fixed architectural elements are not what we offer and may be different in the 3D renderings.
Kitchen & Bathroom styling.
What we offer:
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Paint Palette with Codes (We work with Benjamin Moore Paint, but you can use the codes to get the same colour in any brand)
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Tile style
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Carpet & flooring ideas
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Faucet & Shower System styles
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Countertops style
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Sinks & Baths style
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Cabinet Colours ideas
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Backsplash style
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Decor Lighting (with links)
Our Kitchen & Bathroom plans are based on a basic layout that fits the design or your floor plan. We assist with the aesthetic aspects of kitchen and bathroom design; however, the fitting and installation of these elements are conceptual only. For structural changes, installations, and detailed fittings, you will need to work with a dedicated kitchen and bathroom designer who can refine the specifics of these projects.
What are 3D renders and how do they work?
The 3D renders help you visualise the finished space more effectively. They support our decorating plans by showcasing furniture, decor, colour ideas, and style with almost life-like imagery in your room. Our renders are created by our decorator and are not outsourced.
If your space includes architectural structures that deviate from a standard room, it may not be possible to accurately replicate those elements in our 3D renders. We do not offer architecturally precise 3D renderings or photo-quality renderings. For example, if you have uniquely shaped windows or pitched roofs with beams, these features may not be replicated or visible in the design.
We use pre-existing models that are made to resemble the furniture in the shopping list that can't always be the same. This approach reduces time and cost, making our plans very affordable for everyone.
What about exact measurements and furniture placement?
We select furniture that fits your space, but we need you to provide floor plans or drawings with wall measurements. Since we don't visit your home or business, our services remain affordable. Please double-check all measurements before purchasing. If an item doesn't fit, contact Kelly-Marie for alternatives.
We don't offer services for exact space planning, fixed furnishings, art installations, or integrated lighting or carpet laying plans as these require extensive planning and fall outside our scope of interior decorating. However, Kelly-Marie can provide a style design that you can implement yourself or with professional help,
How do I know my private information is safe?
Our Privacy Policy is strict and basic. We don't share any information with any other businesses other than for tax purposes. No information is sold or given to any 2nd or 3rd parties period. We are a small family business (boutique) and we don't work with anyone else other than a few local designers and handymen. All payment are done through the Mollie and WIX Platform with integrated payment methods.
I don’t know what my design style is what do I do then?
That’s fine! Just grab a coffee and scroll through some of the most popular styles on Pinterest. If you still don't know your style and having trouble to understand that, Kelly-Marie can help. You can schedule with her a meeting face to face over coffee with phone or video, on WhatsApp.
What happens if I don't like my Custom E Design, can I get a refund?
At DutchByDesign, we provide two free revisions on your Custom E Design and ask questions about your style throughout the design process to ensure your satisfaction. Refunds are only given if the plan cannot be delivered due to unforeseen circumstances. Please note that we do not offer refunds due to the time and effort invested in creating your custom design. Mismatched designs are rare, as Kelly-Marie thoroughly considers your style preferences. We provide numerous examples on our website and in our info booklet, so you know what to expect.
In the unlikely event that you are unhappy with your design, we are committed to making it right. We will work with you to assess the situation and find the best solution. Our number one goal is that you love your experience with us.
Do you provide a shopping list with links?
Custom E Designs come with shopping links in your country/area and a choice of shops you wish to shop at. with Furniture, These will be links for Furniture, Standard Decor or Accessories, Lighting & Soft Furnishings.
Note: Furniture stores in locations like Guam, Hawaii, Puerto Rico, Samoa, and Palau typically do not offer online shopping with links, and their local store websites often have limited options. If you choose to use a U.S. shipping service, we can provide shopping links from all U.S. stores. Alternatively, if you prefer to shop locally, we can offer ideas with images and details to help you find similar items available on your island -without links.
MyDecorLibrary Many pre-made E-designs include links from various designers; however, these links can quickly become outdated and are often specific to the country where the designer sourced the items. We go a step further by providing keywords to assist you in conducting your own local searches, helping you find the right items within your budget. Our shopping pages are also organised into sections, such as furniture styles, decor, and lighting, making it easy for you to see what to look for.
Do I have to buy everything that’s on the shopping list?
No, absolutely not! With 'Custom Orders' & 'MyDecorLibrary, you buy what you want and at your own pace. With the MyDecorLibrary plans, we provide images of the items to search for, they don't have to be exact so you can find cheaper alternatives or more expensive items. On the Custom Orders, we provide exact links to the furnishings in the Style Board found in your country that can be delivered to you.
Decor items things missing from the renders from the shopping list?
There might be some items like decor and wall art that are showing in the Renderings but are not on the shopping list or design board. With decor there there can be 100s of items so we make the Renders with items. Our custom orders come with basic decor ideas but it will be up to you to personalise the space 'great news we do give tips on this'.
How long will it take to have my order completed?
With MyDecorLibrary it's instant. You get the booklet right away.
Our Custom E Designs however, the completion time for 1 average-sized room can take up to 2/3 weeks. However, this duration may vary depending on the designer's workload and the number of rooms you have ordered. For instance, if you are ordering 2 rooms, the completion time may extend to up to 3 weeks. It's important to note that our designer initiates the process with Space Planning, and the time taken for decision-making and agreement on the space planning will directly impact the delivery schedule.
How do I communicate with regards to my Custom E Design Order?
We use WhatsApp or Email or our chat function on our website. Once you order your Custom E Design you will get simple instructions in your email on how to get it all started. Communication can be with either Kelly-Marie or Edwin Evert (our accounts and admin guy). We check our Business WhatsApp workdays but not normally Saturday or Sunday. The communication we have been told is so easy and fun from our past clients and we often get message updates with photos. We hope you can be the same.
Free Revisions. What is it and how to use it?
Free revisions will only be available for our Custom E Design and not the MyDecorLibrary. The price listed on our website covers two free revisions. Typically, one revision suffices, but we offer an additional one in case there are any further adjustments needed for your satisfaction. The process of free revisions may take several more days to complete (for a single room), and the more rooms involved, the longer it may take. Revisions will reflect your change requests and may include additional renders and a 360° room view. The original plan remains unchanged.
MyDecor Library
Plans purchased from MyDecorLibrary are non-refundable and non-changeable. These plans are priced for quick, instant downloads only. We do not provide assistance with changes or additional ideas for MyDecorLibrary plans. However, if a download fails or there is an error in the plan (as they are handmade and uploaded weekly), please contact us, and we will send you a corrected version. We do not offer refunds on digital products that are delivered immediately. Our MyDecorLibrary plans are priced very affordably, so purchasing multiple designs won't break the bank.
If you have any further questions please email info@dutchbydesign.nl